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Steventog

24 Jul 2025 - 11:44 am

Two planes nearly collided on the runway in Mexico City on Monday, as an AeroMexico regional jet coming in for landing flew over and touched down in front of a Delta Air Lines Boeing 737 jet already beginning to take off.
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Delta Flight 590 was starting to roll down the runway at Aeropuerto Internacional Benito Juarez with 144 customers and six crew members on board when the pilots saw another plane land directly in front of it, the airline said in a statement.
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Flight tracking website Flightradar 24 shows AeroMexico Connect flight 1631, an Embraer 190 regional jet, flew less than 200 feet over the moving Delta plane then landed in front of them on runway 5R.

The pilots stopped the takeoff and returned to the terminal. The plane eventually took off on its flight to Atlanta about three hours late.

Delta said it reported the incident to Mexican aviation authorities, as well as the Federal Aviation Administration and National Transportation Safety Board in the United States.

“Delta will fully cooperate with authorities as the circumstances around this flight are investigated,” the airline said in a statement. “We appreciate the flight crew’s actions to maintain situational awareness and act quickly – part of Delta’s extensive training.”

AeroMexico and the Mexican civil aviation authority did not immediately respond to CNN’s request for comment.

Mexico’s aviation safety rating was downgraded by the FAA in May 2021 for non-compliance with minimum international safety standards. The top level “category one” status was restored in September of 2023 after, “the FAA provided expertise and resources via technical assistance… to resolve the safety issues that led to the downgrade,” the agency said at the time.

Randallleamy

24 Jul 2025 - 09:18 am

Gas boilers are not just heating equipment, but a symbol of a high–quality and thoughtful thermal solution for the home. Modern gas boilers have advanced control functions that make their use simple and convenient. They will not leave anyone indifferent with their extensive heating capabilities, even in case of a sharp cold snap.
A distinctive feature of gas boilers is their reliability and durability. This equipment truly knows how to value your resources, allowing you to achieve maximum comfort at minimal cost. By installing a gas boiler, you can forget about any worries related to the temperature in the house.

Tyleremupt

24 Jul 2025 - 08:12 am

Unity, a brand of custom home company Bensonwood, is one of several companies in New England building homes in a factory. It’s a modern spin on the 1900s Sears Roebuck catalogue of mail-order houses, now with energy efficiency front of mind.
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Companies like Unity and Maine-based BrightBuilt Home offer several basic designs that owners can customize. At Unity, much of the design is done ahead of time, before the house’s walls, windows and doors are assembled inside the company’s Keene, New Hampshire, factory, then wrapped tightly in reusable plastic and put on a truck bed. Once it’s on site, a panelized house can be built in a matter of days.

It is a very different model from traditional “stick-built” home construction, where the structure is built “stick by stick” on site and can take months to finish, all the while leaving wood and materials exposed to rain, snow and wind.
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“There’s a logic to building a structure in a climate-controlled environment. That really resonates with a lot of folks,” said Parlin Meyer, managing principal for BrightBuilt Home.
The number of factory-made homes still pales in comparison to traditional stick-built homes in the United States — just 3% of all single-family homes as of 2024, according to the National Association of Home Builders. The trend is much more popular in Europe; in Sweden, most new homes are built in factories.

“That’s been relatively flat for a number of years,” said Devin Perry, an assistant vice president at the National Association of Home Builders. “But anecdotally, there seems to be momentum behind that method of construction, and people looking for energy efficient options.”

Three New England companies specializing in factory-built and energy efficient homes told CNN they are seeing a rise in interest. Prefabricated homes used to be associated with cheap, poorly made housing, but that has changed.

Robertporry

24 Jul 2025 - 07:17 am

In this contemporary rapidly evolving business landscape, Contact Center AI has developed into a groundbreaking force, fundamentally transforming how enterprises deliver customer service and support. As enterprises aim to meet rising customer expectations while managing operational costs, automated customer assistance solutions have become not just an possibility, but a must-have for competitive advantage.
Understanding Contact Center AI Technology
Contact Center AI represents the integration of several advanced technologies working in synergy to create sophisticated, efficient, and flexible customer support operations. At its heart, intelligent contact center solutions employ sophisticated algorithms to examine vast amounts of customer interaction data, permitting organizations to forecast customer needs, optimize routine tasks, and deliver personalized experiences at scale.
Language processing technology forms the cornerstone of modern AI-powered chatbots and conversational AI platforms, facilitating these systems to process, analyze, and reply to customer queries with outstanding accuracy. These AI-powered representatives can deal with multiple languages simultaneously, providing multi-language support AI that enable worldwide organizations to serve diverse customer bases effectively.
Voice processing systems has developed significantly, empowering smart service platforms to process voice interactions with exceptional accuracy. This technology, coupled with audio analysis tools, allows contact centers to analyze customer sentiment, discover potential issues, and route calls to the most appropriate agents or automated systems.
Key Features of AI-Powered Contact Centers
Smart Call Routing and Smart Call Routing
Modern call center enhancement relies significantly on intelligent call distribution that use advanced prediction systems algorithms to connect customers with the most fitting agents or automated solutions. These systems assess factors such as customer history, agent skills, current workload, and predicted call complexity to ensure perfect resource allocation.
AI-driven ticket handling systems work efficiently with automated call management platforms, ensuring that customer inquiries reach the proper department or specialist instantly. This integration significantly cuts response delays while boosting first call resolution rates.
Omnichannel Support Platform Integration
Contemporary customers expect fluid experiences across all communication channels. An effective omnichannel support platform merges voice, chat, email, social media, and online assistance platform interactions into a unified system. This integration facilitates interaction pathway analysis and provides agents with total context no matter how customers choose to engage.
The unified communications platform approach guarantees that customer interactions are coherent and tailored across all touchpoints, creating a unified service automation framework that drives satisfaction and loyalty.
Smart Data Processing and Business Intelligence
User behavior analytics powered by AI provide unprecedented insights into customer conduct, preferences, and pain points. These systems leverage advanced data processing and machine learning user analysis to discover patterns, foresee trends, and propose improvements to service delivery.
Live performance monitoring empower supervisors and managers to observe performance metrics ongoing, while anticipatory support insights help anticipate staffing needs and potential service issues before they influence customers.
Personnel Administration and Agent Enhancement
Intelligent Agent Support
On-demand guidance platforms powered by advanced AI frameworks provide agents with rapid access to relevant information, proposed responses, and optimal next step recommendations during customer interactions. These performance enhancement systems significantly reduce handling times while increasing service quality and consistency.
Smart performance tracking systems continuously monitor interactions, providing quick feedback and coaching opportunities. This approach to smart performance oversight maintains consistent service delivery while cutting the administrative burden on supervisors.
Smart Staff Planning
Workforce management AI utilizes historical data, seasonal patterns, and predictive modeling to optimize agent scheduling. These systems evaluate factors such as skill sets, availability, customer demand patterns, and service level requirements to create ideal staffing plans that coordinate efficiency with service quality.
Technology Infrastructure and Implementation
Cloud-Based Contact Center Solutions
The transition to online service frameworks has enabled organizations of all sizes to access enterprise contact center solutions without substantial upfront investments. CCaaS platforms (CCaaS) platforms provide expandability, versatility, and quick deployment capabilities that standard on-premises solutions cannot match.
These cloud-based service solutions integrate efficiently with existing business systems through comprehensive platform linking solutions, guaranteeing smooth data flow and operational continuity.
Integration and Automation Capabilities
Modern contact center software leverages automated workflow systems (RPA) to enhance repetitive tasks and operational enhancement workflows. Integration with CRM platforms (CRM) systems and client information systems confirms that agents have comprehensive customer context for every interaction.
Service automation tools work seamlessly to process routine inquiries, update customer records, and trigger proper follow-up actions, facilitating human agents to focus on complicated, high-value interactions that require empathy and creative problem-solving.
Industry-Specific Applications
Healthcare Customer Service AI
In healthcare, medical assistance intelligence solutions help handle patient inquiries, appointment scheduling, and insurance verification processes. These systems must adhere to strict regulations while providing empathetic, accurate support for delicate health-related concerns.
Monetary Service Platforms
Banking customer service implementations focus on confidentiality, compliance, and fraud detection. Banking customer service solutions incorporate advanced authentication methods and instant risk assessment capabilities to safeguard customer financial information while delivering effective service.
Commercial Support Systems
Shopping assistance systems handle order inquiries, return processing, and product recommendations. These systems integrate with inventory management and digital retail systems to provide instant information about product availability, shipping status, and customized shopping recommendations.
Network Assistance Solutions
Telecom support platforms manage technical support, billing inquiries, and service activation requests. These platforms often include connected technology support (IoT) integration capabilities to detect network issues and provide forward-thinking service notifications.
Organizational Advantages and ROI
Process Optimization Improvements
Organizations implementing Contact Center AI solutions typically experience notable reduced operational costs through automation of routine tasks and improved resource utilization. Improved client happiness scores result from rapid assistance, enhanced one-call solutions rates, and more personalized service delivery.
The adaptable assistance systems provided by AI solutions empower organizations to deal with volume fluctuations without matching increases in staffing costs, resulting in improved service investment returns and more predictable operational expenses.
Client Satisfaction Enhancement
Continuous assistance availability through smart systems guarantees that customers can receive assistance whenever they need it. Customized service experiences based on customer history and preferences create more significant connections and drive user satisfaction increase.
Quality improvement through automated resource management confirms consistent service delivery while maintaining cost efficiency.
Sophisticated Capabilities and Capabilities
Emotion Detection and Customer Insights
Feeling recognition in communications technology provides instant emotional intelligence, empowering agents to change their approach based on customer mood and satisfaction levels. This capability, integrated with user contentment analysis, helps organizations recognize service improvement opportunities and training needs.
Smart Self-Help Solutions
Self-service customer portal integration with AI chatbots facilitates customers to fix common issues autonomously, reducing agent workload while providing prompt assistance. These systems evolve from interactions to perpetually improve their effectiveness and expand their problem-solving capabilities.
Compliance and Security
Regulatory oversight systems confirm that all customer interactions meet compliance requirements and company policies. Safe customer dialogues protocols safeguard sensitive information while maintaining audit trails for compliance reporting.
Deployment Methods and Best Practices
Digital Transformation Customer Service
Successful customer support modernization requires a complete approach that examines people, processes, and technology. Organizations should focus on change management, agent training, and incremental implementation to guarantee smooth transitions and user adoption.
Measuring Success
Key performance indicators should include classic metrics like average handling time and customer satisfaction scores, alongside AI-specific metrics such as automation rates, prediction accuracy, and system learning effectiveness.
Emerging Patterns and Considerations
As machine learning algorithms continue to evolve, Contact Center AI systems will become even more sophisticated in their ability to comprehend context, predict customer needs, and provide forward-thinking support. The integration of cutting-edge technologies like augmented reality and enhanced voice synthesis will create new opportunities for better customer engagement.
Organizations investing in customer support infrastructure today should assess the extended scalability and adaptability of their chosen solutions to guarantee they can evolve with changing customer expectations and technological capabilities.
Conclusion
Contact Center AI represents a core shift in how organizations address customer service delivery. By utilizing artificial intelligence, machine learning, and automation technologies, organizations can create more optimized, results-driven, and satisfying customer experiences while obtaining notable operational benefits.
The successful implementation of Contact Center AI solutions requires careful planning, suitable technology selection, and perpetual optimization based on performance data and customer feedback. Organizations that utilize these technologies today will be optimally situated to meet the advancing demands of future customers while maintaining competitive advantage in their respective markets.
As we continue, the question is not whether to implement Contact Center AI, but how swiftly and successfully organizations can change their customer service operations to leverage the full potential of these strong technologies.
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Justinidone

24 Jul 2025 - 06:52 am

When someone scrolls through Val’s Instagram page, they can see a recent camping trip she took with friends, a batch of homemade chicken nuggets and a few of her favorite memes.
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But what they can’t see: Val, 22, got engaged nine months ago to her boyfriend of two years.

She never made a post about the proposal — and she doesn’t plan to.

“We are happy and content as we are, living our lives together privately … no outsiders peering in through the windows, so to speak,” said Val, who lives with her fiance in San Marcos, Texas, and asked CNN not to use her last name for privacy reasons.
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Val is one of a growing number of young adults from Generation Z, the cohort from age 28 down to teenagers, who are opting for “quiet relationships,” in which their love lives — the good and the bad —remain offline and out of view from a larger audience of friends and family.
It’s a new turn back to the old way of doing things: date nights without selfies, small weddings without public photo galleries and conflict without a procession of passive-aggressive posts. On platforms such as TikTok, creators declaring this preference for “quiet” or “private” relationships rake in thousands of views, and on Pinterest, searches for “city hall elopement” surged over 190% from 2023 to 2024.

If your prefrontal cortex developed before the iPhone came along, you may be rolling your eyes. But for a generation raised on social media, rejecting the pressure to post is a novel development — and one that experts say could redefine the future of intimacy.

How social media killed romance
Gen Z’s turn toward privacy partly stems from a growing discomfort with how social media shapes — and distorts — romantic relationships, said Rae Weiss, a Gen Z dating coach studying for her master’s degree in psychology at Columbia University in New York City.

A couple that appears to be #relationshipgoals may flaunt their luxury vacations together, picture-perfect date nights, matching outfits and grand romantic gestures. But Gen Z has been online long enough to know it’s all just a carefully curated ruse.

“It’s no longer a secret that on social media, you’re only posting the best moments of your life, the best angles, the best pictures, the filters,” Weiss said. “Young people are becoming more aware that it can create some level of dissonance and insecurity when your relationship doesn’t look like that all the time.”

Indeed, there are messy, complicated and outright mundane moments to every relationship — but those aren’t algorithmically climbing the ranks (unless the tea is piping hot, of course). This can lead some to equate the value of their relationships with how “Instagrammable” they are, Weiss said.

Frequently broadcasting your relationship on social media has even been linked to lower levels of overall satisfaction and an anxious attachment style between partners, according to a 2023 study.

Embracing private relationships, then, is partly Gen Z’s way of rejecting the suffocating pressures of perfection and returning to the value of real-life displays of affection.

Robertsor

24 Jul 2025 - 06:51 am

When President Donald Trump reopened a long-closed conversation about the name of the Washington NFL team, he and others implied that liberal thinking forced the venerable franchise to change its name from Redskins to Commanders in 2022.

It wasn’t “wokeness” that led to that moment. It was capitalism. Corporate sponsors made the decision, not politicians or fans.

On July 2, 2020, after the murder of George Floyd in late May and the resulting national conversation on race and racism, FedEx – the title sponsor of the team’s stadium at the time – called on the franchise to change its name.
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Nike removed Redskins apparel from its website on the same day. The next day, the league and the organization announced that they were reviewing the team’s name. Soon, Amazon, Target and Walmart also removed Redskins merchandise from their stores and websites.

At a time of heightened corporate sensitivity to racism, the franchise suddenly saw the possibility of millions of dollars in revenue being lost due to the Redskins name. After years of controversy, the organization’s then-leadership finally saw the financial writing on the wall and gave up a fight they had promised to wage forever.

On July 13, the team announced it was retiring its name and logo and would go by the name Washington Football Team for the time being. Less than two years later, after a contest to rename the team, it became the Commanders.

None of this came about quickly, or without a fight. This was a conversation, and a decision, years in the making. Protests occasionally popped up around Washington Redskins games in the 1990s and early part of the 21st century, but there was no evidence of a groundswell to change the name.
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In 2013, the National Congress of American Indians, representing 1.2 million people in its member tribes, announced that it opposed the moniker.

The team consistently replied by saying it was honoring the achievements of Native Americans by keeping the name. As evidence, then-team president Bruce Allen said that three high schools with a majority Native American student body used the name. The team and its supporters mentioned a 2004 poll by the Annenberg Public Policy Center that found that a majority of Native Americans were not offended by the name.

Then again, the use of public polling methods to measure a small, diverse population also came into question and was criticized by experts.

More than a decade ago, Sports Illustrated’s Peter King led the way, as did a few other sports journalists, including myself, publicly stating that we would no longer use the name – a name that each of us had said thousands of times in our careers covering the NFL.

“Try explaining and defending the nickname to a child,” I wrote in 2013. “It’s impossible.”

Back then, NFL commissioner Roger Goodell was still defending the team’s name, but he said in radio interviews that he wanted to “listen” on the issue.

“We’ll always listen, and we’ll always be open,” he said on ESPN Radio August 1, 2013, when asked to compare his defense of the Washington team name with his comments on Philadelphia Eagle Riley Cooper’s racist slur at the time, which were anything but a defense: “Obviously wrong … insensitive and unacceptable,” Goodell said of Cooper’s language.

Goodell went farther a month later while speaking to a Washington radio station: “Ultimately it is Dan (Snyder’s) decision, but it is something I want all of us to go out and make sure we are listening to our fans, listening to people that have a different view, and making sure we continue to do what is right. We want to make sure the team represents the strong tradition and history that it has for so many years. … If we are offending one person we need to be listening and making sure we are doing the right things to address that.”

Derrickges

24 Jul 2025 - 06:51 am

Two planes nearly collided on the runway in Mexico City on Monday, as an AeroMexico regional jet coming in for landing flew over and touched down in front of a Delta Air Lines Boeing 737 jet already beginning to take off.
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Delta Flight 590 was starting to roll down the runway at Aeropuerto Internacional Benito Juarez with 144 customers and six crew members on board when the pilots saw another plane land directly in front of it, the airline said in a statement.
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Flight tracking website Flightradar 24 shows AeroMexico Connect flight 1631, an Embraer 190 regional jet, flew less than 200 feet over the moving Delta plane then landed in front of them on runway 5R.

The pilots stopped the takeoff and returned to the terminal. The plane eventually took off on its flight to Atlanta about three hours late.

Delta said it reported the incident to Mexican aviation authorities, as well as the Federal Aviation Administration and National Transportation Safety Board in the United States.

“Delta will fully cooperate with authorities as the circumstances around this flight are investigated,” the airline said in a statement. “We appreciate the flight crew’s actions to maintain situational awareness and act quickly – part of Delta’s extensive training.”

AeroMexico and the Mexican civil aviation authority did not immediately respond to CNN’s request for comment.

Mexico’s aviation safety rating was downgraded by the FAA in May 2021 for non-compliance with minimum international safety standards. The top level “category one” status was restored in September of 2023 after, “the FAA provided expertise and resources via technical assistance… to resolve the safety issues that led to the downgrade,” the agency said at the time.

Shanesiz

24 Jul 2025 - 05:34 am

Throughout my journey, I've delved into the intriguing depths of dominance, the allure of being in control, the power that can both liberate and bind. Growing up in Seoul, I lived a regulated life, cloistered in the confines of expectations—go to school, attain a proper job, marry a nice boy. Yet buried beneath the reliability was a hunger, a thirst for an existence steeped in mystery and dominance. Over time I discovered this world of BDSM, where I could command my destiny, unshackled from societal norms.

When I began exploring BDSM, I became fascinated with the intricate dance of dominance and submission. Facing a submissive tied up, blindfolded, helpless, all trust placed solely in my hands, I experienced a profound sense of power. Yet, it wasn't the ruthless, tyrannical kind. This was a power infused with love, respect, and mutual consent. One evening, the 'Editor’s Pick' on a popular BDSM blog chronicled a successful tale of dominance. It resonated with my experiences, reminded me of the initial trepidation of stepping into the unknown, that moment of anticipation before the blindfold settles, the rapture that envelopes when trust is given and power accepted. This, my friends, is the true essence of BDSM, a world of exploration, heartfelt connections, not just a flitting pastime. It's more than the physical—it penetrates into the mental, emotional, and spiritual realms. This is my life as a BDSM educator—one painted with lessons in love, dominance, and respect, an existence far removed from the monotonous rhythm that once was. This isn't just a journey, it's an extraordinary journey, both of self-discovery and empowering others.

Charlesacurn

24 Jul 2025 - 01:48 am

The Department of Justice quickly fired the newly named US attorney in New Jersey on Tuesday after federal judges in the state declined to extend Alina Habba’s interim appointment.

Attorney General Pam Bondi’s announcement came after the district court voted to elevate Desiree Leigh Grace, New Jersey’s first assistant US attorney, to replace the Trump ally.
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“Nonetheless, politically minded judges refused to allow her to continue in her position, replacing Alina with the First Assistant. Accordingly, the First Assistant United States Attorney in New Jersey has just been removed. This Department of Justice does not tolerate rogue judges — especially when they threaten the President’s core Article II powers,” Bondi posted on X.

The rapid change-up prompted confusion as to who will lead the top federal prosecutor’s office in the state.

It’s unclear if Grace’s removal is enforceable or whether the district court judges will challenge the move. There’s also some confusion of when Habba’s appointment expires.

Grace’s appointment was set to be “effective July 22, 2025, or ‘upon the expiration of 120 days after appointment by the Attorney General’ of the Interim U.S. Attorney Alina Habba, whichever is later,” according to the order signed by Chief Judge Renee Marie Bumb.
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President Donald Trump appointed Habba to the position on March 24, but she was sworn in on March 28, with department officials arguing that her term doesn’t conclude until Friday. Interim US attorneys are only allowed to serve for 120 days if they are not confirmed by the US Senate or extended indefinitely by the district court in their jurisdiction.

Habba previously served as a spokesperson for the Trump campaign and as a personal attorney for Trump. She represented Trump during his civil fraud trial in 2023 and 2024. After Trump won reelection, Habba served as counselor to the president before Trump tapped her to serve as US attorney.

Trump formally nominated Habba to serve in the position for a four-year term on July 1. Habba’s nomination is still awaiting a vote from the Senate Judiciary Committee before she would advance to the full Senate for a floor confirmation vote.

The president and his legal team have been exploring options for reappointing nominees rejected by the courts, but it is unclear if Habba would accept a reappointment in this case, according to two sources familiar with the matter.
Deputy Attorney General Todd Blanche put out a statement on X on Tuesday, saying: “The district court judges in NJ are trying to force out @USAttyHabba before her term expires at 11:59 p.m. Friday.”

“Their rush reveals what this was always about: a left-wing agenda, not the rule of law. When judges act like activists, they undermine confidence in our justice system. Alina is President Trump’s choice to lead—and no partisan bench can override that.”

He had previously urged the federal judges in New Jersey to appoint Habba indefinitely on an interim basis while she awaits Senate confirmation, saying she has the “full confidence” of leadership at the Justice Department.

Habba is President Trump’s second US attorney nominee to struggle to receive support from the district court or the Senate Judiciary Committee. In May, the Senate Judiciary Committee decided not to confirm Trump’s controversial pick to lead the DC US attorney’s office, Ed Martin.

It is rare to have multiple candidates fail to receive support from the district court or the Senate Judiciary Committee.

Gregggah

24 Jul 2025 - 01:41 am

Rome — There’s a reason archaeologist Ersilia D’Ambrosio can scarcely contain her excitement as she leads the way through dimly lit passageways deep below the Capitoline Hill that was once at the heart of ancient Rome: In a city where almost every historic treasure has been laid bare, this vast subterranean labyrinth is an undiscovered world.
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“No one has seen these caves and tunnels for more than a century,” D’Ambrosio tells CNN, plunging further into the gloom. These chambers, which cover around 42,000 square feet, or 3,900 square meters — roughly three-quarters the area of an American football field — lie in an area beneath the Ancient Roman Forum and the 2,000-year-old Marcello Theater. At its deepest point, one of the caves extends about 985 feet below the surface.
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Known as the Grottino del Campidoglio, or Capitoline Grotto, these tunnels have been part of the fabric of Rome even since before the days of Julius Caesar, despite being forgotten in recent generations. Comprehensively developed in the Middle Ages, they were in continuous use until the 1920s, at various times housing entire communities, shops, taverns, restaurants and, in World War II, people sheltering from falling Allied bombs.

Above ground, on the steamy morning in July when CNN was granted exclusive access to the cavern network, tourists sweated in temperatures of 95 degrees Fahrenheit (35 Celsius) as they explored the Capitoline Square, designed by Michelangelo in the 16th century, and the Capitoline Museums complex. Seventy-five feet below, in the grotto, it’s decidedly cooler at around 55F, with the damp air causing condensation to glitter on some of the tunnel surfaces.
Some of the passages are neatly constructed and lined with bricks, a sign of their development and use in the 19th century. Others are more roughly hewn from tuff, a soft volcanic rock from which the famous Seven Hills of Rome are formed. Walking through the tunnels is a trip back in time, with Rome’s complex layers of history laid bare.